Frequently Asked Questions
Everything you need to know about your Freesat replacement parts and orders.
How do I know if a spare part is compatible with my Freesat box?
Each product page lists compatible model numbers. Please check the sticker on the bottom or back of your device and match it with the 'Compatibility' section in our description.
Are your replacement remote controls genuine or universal?
We stock both genuine manufacturer replacements and high-quality programmed alternatives. The product title will clearly state if an item is an 'Original' or a 'Replacement' model.
What is your standard shipping timeframe?
Orders placed before 2 PM are typically dispatched the same day. Standard delivery usually takes 2-3 business days, while express options are available at checkout.
Do you offer a warranty on electronic components?
Yes, all our hardware and spare parts come with a 12-month warranty against manufacturing defects for your peace of mind.
Can I return a part if I ordered the wrong one?
We accept returns within 30 days of purchase, provided the item is in its original, unused condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Apple Pay.