Returns & Exchanges
At Freesat Spares, we want to ensure your satellite equipment is the perfect fit for your home setup. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Request a Return
Log into your account or contact our support team with your order number to initiate a return request and receive a Return Merchandise Authorization (RMA) number.
Package Your Item
Carefully pack the electronic component in its original anti-static packaging and box to ensure it is protected from damage during transit.
Ship to Freesat Spares
Affix the provided return label or address the package to our returns department, ensuring you include your RMA slip inside the box for faster processing.
Inspection and Refund
Once our technicians verify the condition of the spare part, we will process your refund or dispatch your replacement item within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing